999fk Privacy Policy

1. Introduction

1.1 999fk ("we", "us", "our") is committed to protecting the personal data of every player who uses the platform accessible at https://999fk.io (the "Platform"). This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what choices and rights you have in relation to your data.

1.2 This policy applies to all personal data processed by 999fk in connection with the Platform, including data collected through account registration, identity verification, payment processing, customer support interactions, and your use of casino and sports betting products.

1.3 We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Where changes are material, we will notify registered players via a notice on the Platform or by email. The Effective Date at the top of this page indicates when the current version took effect.

1.4 By continuing to use the Platform after the Effective Date of any revised version of this policy, you accept the updated terms. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact our support team to request account closure.

2. Personal Data We Collect

2.1 We collect personal data through several channels. The categories of data we may collect include, but are not limited to, the following:

2.2 We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data unless expressly required by applicable law and with your explicit consent.

2.3 Where you choose not to provide personal data that is required for a specific purpose (such as KYC documentation for withdrawal processing), we may be unable to fulfil that service. We will always inform you if providing certain data is mandatory versus optional.

3. How We Use Your Personal Data

3.1 999fk uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and operate your registered account on the Platform, including verifying your identity and managing your profile settings;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners, and to maintain an accurate transaction record;
• Legal Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification regulations, and any other applicable legal or regulatory requirements;
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account takeovers, collusion, money laundering, and other prohibited conduct as described in our Terms & Conditions;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through live chat and email;
• Responsible Gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the features, content, and performance of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

3.2 We do not use your personal data for automated decision-making that produces significant legal effects without human oversight, except where required by fraud prevention or AML compliance obligations, in which case you have the right to request human review of any automated decision.

4. Legal Basis for Processing

4.1 Every instance of personal data processing by 999fk is grounded in one of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 999fk, including account registration, payment services, and game participation;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML, KYC, and age verification obligations;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your privacy rights;
• Consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing of Personal Data

5.1 999fk does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data may be shared only in the following circumstances:

• Payment Providers: We share necessary financial data with bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations;
• Identity Verification Services: We may share identity documents and personal details with third-party KYC and AML compliance service providers to fulfil our legal obligations;
• Game Content Providers: Technical usage data (such as game session tokens and wager amounts) may be shared with game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely for the purpose of delivering the game experience and resolving disputes;
• Legal Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law, court order, or to protect the rights and safety of 999fk or its players;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

5.2 All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to 999fk.

6. Data Retention

6.1 999fk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

6.2 The following indicative retention periods apply:

• Account Data: Retained for the duration of the active account relationship and for a period of five (5) years following permanent account closure, to meet AML and regulatory record-keeping obligations;
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial compliance requirements;
• KYC Documents: Retained for five (5) years after the end of the account relationship or as otherwise required by applicable law;
• Customer Support Communications: Retained for two (2) years from the date of the last interaction;
• Technical and Usage Logs: Retained for up to twelve (12) months for platform security and performance analysis purposes.

6.3 When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

7. Cookies and Tracking Technologies

7.1 The 999fk Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit the Platform.

7.2 We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function correctly. They enable core services such as user authentication, session management, security enforcement, and fraud prevention. These cookies cannot be disabled without significantly affecting your ability to use the Platform;
• Functional Cookies: These remember your preferences (such as preferred language and display settings) so you do not need to re-enter them on each visit. They enhance usability but are not essential to basic Platform function;
• Analytics Cookies: These help us understand how players navigate and interact with the Platform by collecting aggregated, anonymised usage data. This information is used to improve Platform performance, content, and layout. Analytics data is not used to identify individual players;
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your logged-in state and carry information between pages during a single session.

7.3 999fk does not use cookies to build cross-site advertising profiles or to track your browsing activity on other websites. We do not serve third-party advertising cookies or retargeting pixels on the Platform.

7.4 You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and processing payments.

8. Data Security

8.1 999fk employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for personal data and financial records stored on our servers;
• Multi-factor authentication options for player accounts;
• Restricted access controls ensuring that personal data is accessible only to authorised personnel who require it for their specific role;
• Regular security audits and penetration testing of Platform infrastructure;
• Continuous monitoring for suspicious activity, unauthorised access attempts, and data breach indicators.

8.2 While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is one hundred percent secure. We cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

8.3 You are responsible for keeping your account credentials — including your username, password, and any linked mobile number — secure and confidential. Do not share your login details with any other person. If you suspect your account has been compromised, contact 999fk support immediately via live chat.

9. Children and Minors

9.1 The 999fk Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.

9.2 If you are a parent or guardian and believe that a minor in your care has created an account or provided personal data to 999fk, please contact our support team immediately via live chat or at [email protected] (plain text — not a clickable link). We will investigate and act on your report as a matter of priority.

9.3 Age verification is a mandatory step in the 999fk account registration and KYC process. Players who cannot provide satisfactory evidence of their age will not be permitted to deposit, wager, or withdraw funds on the Platform.

10. Exercising Your Privacy Rights

10.1 You may exercise any of the privacy rights described in the "Your Data Rights" section above by contacting the 999fk support team. All requests will be acknowledged within two (2) business days and fulfilled within thirty (30) days, except in cases of exceptional complexity, where we will notify you of an extended timeline.

10.2 To protect the security of your account, we may need to verify your identity before processing a data rights request. This typically involves confirming your registered email address or mobile number.

10.3 There is no charge for exercising your data rights in most circumstances. Where a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.

10.4 To opt out of marketing communications at any time, you may contact our support team or follow the unsubscribe instructions included in any promotional email we send. Opting out of marketing will not affect your ability to receive transactional communications related to your account (such as deposit confirmations and security alerts).

11. Updates to This Privacy Policy

11.1 999fk reserves the right to modify this Privacy Policy at any time to reflect changes in applicable law, our business operations, or the services we provide. When we make material changes, we will post the revised policy on the Platform with a new Effective Date and, where appropriate, notify registered players by email.

11.2 We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data. The version of the policy in effect at the time of any data processing will govern that processing.

11.3 Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and request account closure.

12. Contact Us

12.1 If you have questions, concerns, or complaints about this Privacy Policy or the way 999fk handles your personal data, please contact our support team. Customer support is available 24 hours a day, 7 days a week via live chat on the Platform.

12.2 For formal written data protection enquiries, you may contact us by email at: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your message so your enquiry is routed to the appropriate team member.

12.3 This Privacy Policy was last reviewed and updated on 1 January 2026. Players are encouraged to check this page periodically for any changes.